Privacy Policy for Duette Studio
Effective Date: 2024.12.01
Duette Studio (“we,” “our,” or “us”) is committed to safeguarding your personal information and being transparent about how we handle your data. This Privacy Policy explains what information we collect, how it is used, and your rights regarding that data when you visit our website, duette-studio.com (“Website”), or participate in our programs. By using our Website, you consent to the practices described in this policy.
1. Information We Collect
a. Personal Information
We may collect personal information that you provide directly to us, including but not limited to:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (securely processed through third-party payment systems)
b. Non-Personal Information
We collect non-personal information automatically through cookies, plugins, and similar tracking technologies, including:
- IP address
- Browser type and version
- Device type
- Pages viewed and time spent on our Website
- Shopping cart activity, including abandoned carts
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Send customer service updates and respond to inquiries
- Provide personalized shopping experiences
- Send promotional communications, including SMS messages (with your explicit consent)
- Monitor and improve Website performance
- Detect and prevent fraud or unauthorized activity
Shopping Cart Abandonment
Duette Studio’s Website uses cookies to help keep track of items you add to your shopping cart, including when you abandon your cart. This information is used to determine when to send cart reminder messages via SMS, provided you have opted into receiving such messages.
3. Sharing Your Information
We do not sell or share your personal information with non-affiliated third parties, except as necessary to provide our services, such as:
- Service providers assisting with payment processing, order fulfillment, email marketing (e.g., Klaviyo), or SMS messaging
- Legal authorities, when required by law
Note:
The above excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties.
4. SMS Communications
When you opt-in to receive SMS messages from Duette Studio, we may use your phone number to:
- Send order updates
- Provide promotional offers
- Send cart reminder messages when applicable
You can opt out of SMS communications at any time by replying “STOP” to any message. Standard messaging rates may apply.
5. Cookies and Tracking Technologies
Cookies and similar tracking tools are used to:
- Track shopping cart activity
- Personalize your browsing experience
- Analyze Website performance
- Enable location-based services (if applicable and consented to)
Location Data
If you use location-based services on our Website, we may collect data such as your device’s GPS coordinates to provide tailored content or services. This data is only used for the purpose described at the time of collection.
You can manage your cookie preferences in your browser settings or disable location tracking through your device settings.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request that we delete your personal information.
- Opt-Out: Opt out of receiving promotional emails or SMS messages.
To exercise these rights, contact us at privacy@duette-studio.com.
7. Data Security
We implement industry-standard practices to protect your information from unauthorized access, misuse, or disclosure. While no system is completely secure, we strive to protect your data to the best of our ability.
8. Children’s Privacy
Our Website is not intended for children under 13. If we discover we have collected information from a child under 13, we will delete it promptly.
9. Third-Party Links
Our Website may include links to third-party websites. We are not responsible for the privacy practices of these sites, and we recommend reviewing their privacy policies before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our Website indicates your acceptance of any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@duette-studio.com
By using duette-studio.com, you acknowledge and agree to the terms of this Privacy Policy.